What's the matter with online shops!

You order some fabrics on august 4th. You pay immediatly and you wait. On august 16th. (!!!! that's 12 days later, right?) they send you an email stating they don't have 1 of the ordered items in stock and not going to restock it. What would you like to do, order something else or receive a coupon for a future order?!  

What future order? Are they serious?!

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